Support Line:  888.472.7479

Support Email:  helpdesk(@)unitedstandardpos.com

United Standard POS provides two support options: Standard or 24/7/365 Support as outlined below.  Your support agreement must be current to receive phone or remote support.  For non-critical support inquires, general questions or billing inquiries please send an email to our help desk.  

Standard Support

USPOS agents are available between the hours of 8am and 9pm PST Monday thru Friday.  USPOS support personnel will respond to critical support requests immediately or no later than 15 minutes. Support personal will resolve critical issues through remote troubleshooting so an internet connection is required. Non-critical support issues will be resolved by end of the next business day.    

24/7/365 Support

If you purchased any of the below products, please call the vendor directly at the number listed for 24/7/365 support:   

-Aldeo: 209-338-5481
-Harbortouch: 800-632-1888
-POS Lavu:  855-528-8457

Support FAQ 

What does standard or 24/7/365 support include?

-Unlimited phone, remote and email support
-Software updates, enhancements or bug fixes
-Software documentation updates

How often can we get software updates?

Software updates, enhancements or bug fixes are published at least once per year and sometimes several times throughout the year. Many enhancements include extra features and functions that may be useful to your company. Some enhancements may be so significant as to require an additional charge. Still other updates may be required to fix a critical bug.

Does my support agreement include hardware?

If you purchased the hardware from USPOS then we will troubleshoot and repair or replace the part, if required during the warranty period.  If your support agreement has expired you will have to work directly with the manufacturer even if the part fails during the warranty period.